FAQs
About Us
What makes joyami special?
We’re on a mission to craft smart home appliance and safe cookware that sets the new standards. Our products with modern and simple style are designed to make your life easier and healthier.
Learn more on About Us page!
Do you work with retailers, distributors?
Yes, we do! Please contact businss@joyami.com for inquiries.
Do you work with affiliates?
We're looking forward to working with influencers who would love to share honest reviews after trial.
Customers are also welcome if you're with referral networks who love our products.
We offer customized codes and commissions for affiliate program.
Please contact through marketing@joyami.com first and check our affiliate program page.
Orders & Shipping
Is there a discount code?
Sign up your email in homepage popup form or the form at the bottom of About us page.
Unlock your first discount code!
What payment method do you accept?
We accept most major credit cards (Visa, Mastercard, American Express, Discover) as well as Shop Pay, PayPal, Apple Pay and Google Pay.
I didn't receive any emails from joyami
If you haven't received emails including order confirmation email or any emails from our team. Check your Spam or Junk folders, or reach out to us at support@joyami.com or through Messenger.
How much does the shipping cost?
We offer free shipping for all products.
Shipping policy
Shipping areas
We offer shipping for countries or regions including United States, Canada, United Kindom, EU countries, Australia, Singapore, Malaysia, Hong Kong and Taiwan. For other countries or regions, please contact hello@joyami.com.
Processing time and delivery time
All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delivery is estimated to be within 3-5 business days. Due to Covid-19 pandemic, delay of shipping may occur.
Shipping rates
Free shipping when you spend over 30USD,
Shipping rate would be calculated at checkout.
Order tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@joyami.com with your name and order number, and we will look into it for you.
Questions? Check out our FAQ page for more information, chat with us or email us at support@joyami.com.
Return policy
If any following conditions happen, please contact through support@joyami.com with the photo or video evidence first.
1.Defective through no fault of the customer
2.Shipping damages
We may ship you another products for replacement.
If you still want return the products within 30 days of purchase, we would send you the the local warehouse address.
The warehouse only accept returned products under the following conditons.
1.original packaging
2.original condition
Then we would issue the refund within 5 working days after the warehouse confirmation.
Refund policy
Full refund
The product should be within processing time and not shipped.
Shipping fees incurred on the purchase of the product will not be refunded.
Partial refund
1. A wrong item, i.e. not the item you ordered
We would do partial refund for prepaid shipping fee.
2. Missing any parts or accessories
Warranty Policy
Claim your warranty first instead of returning the products directly. To claim your warranty, please check our warranty policy page.
When can I receiver my order?
Our processing time takes 3-5 business days and delivery time takes 5-7 business days for products with stock.
Learn more on Shipping Policy page.
Please check your order checking email or reach out to us through support@joyami.com with your order number.
Shipping policy
Shipping areas
We offer shipping for countries or regions including United States, Canada, United Kindom, EU countries, Australia, Singapore, Malaysia, Hong Kong and Taiwan. For other countries or regions, please contact hello@joyami.com.
Processing time and delivery time
All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delivery is estimated to be within 3-5 business days. Due to Covid-19 pandemic, delay of shipping may occur.
Shipping rates
Free shipping when you spend over 30USD,
Shipping rate would be calculated at checkout.
Order tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@joyami.com with your name and order number, and we will look into it for you.
Questions? Check out our FAQ page for more information, chat with us or email us at support@joyami.com.
Return policy
If any following conditions happen, please contact through support@joyami.com with the photo or video evidence first.
1.Defective through no fault of the customer
2.Shipping damages
We may ship you another products for replacement.
If you still want return the products within 30 days of purchase, we would send you the the local warehouse address.
The warehouse only accept returned products under the following conditons.
1.original packaging
2.original condition
Then we would issue the refund within 5 working days after the warehouse confirmation.
Refund policy
Full refund
The product should be within processing time and not shipped.
Shipping fees incurred on the purchase of the product will not be refunded.
Partial refund
1. A wrong item, i.e. not the item you ordered
We would do partial refund for prepaid shipping fee.
2. Missing any parts or accessories
Warranty Policy
Claim your warranty first instead of returning the products directly. To claim your warranty, please check our warranty policy page.
Why I don't see updates of my order tracking?
Don’t stress!
We work with different delivery service providers which are still faster than competitors.
It is sometimes normal If your tracking information is not updated.
Orders are usually processed and shipped. Your order is on the way.
Where does joyami ship?
We ship to United States, Canada, United Kingdom, EU countries, Singapore, Malaysia, Australia, Hong Kong, Taiwan.
If you are interested in purchasing joyami products in bulk order from rest of the world, please contact through hello@joyami.com.
Product
Is your cookware induction campatible?
Yes, our cookware works the best with our induction cooktop.
I lost my product manual, do you have tutorials?
We offer downloaded PDF manuals on product pages.
You could also follow our Youtube channel and find more tutorial videos.
Do joyami products have a warranty?
We offer 2-year warranty.
You could register your products in Product Registration form and claim your warranty through support@joyami.com.
We cover major damage due to shipping etc other than the damage which is intentional or through wear & tear.
Learn more on Warranty Policy page.
What app should I download?
For the following products,
you may download Mija app.
Smart High Speed Blender
Portable Induction Cooktop
Smart Rice Cooker
You may check PDF manual on product pages.